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Pre-order FAQs

Yes. Each hood in our Hood Collection is carefully handcrafted in our Paris ateliers. Made in limited quantities, every piece reflects the precision and creativity of our artisans working with reclaimed luxury fabrics.

We use only reclaimed fabrics sourced from prestigious French luxury houses. This approach gives each hood its unique texture and shimmer, while keeping production sustainable and environmentally conscious.

Our hoods are more than fashion pieces — they’re wearable expressions of individuality. Each design blends artisanal craftsmanship with symbolic storytelling, created to elevate your energy and enhance moments of confidence, celebration, and transformation.

Yes, we do. Orders within Europe are usually delivered within 3–7 business days, and international shipping takes approximately 5–10 business days, depending on your destination.

For optimal care, we recommend dry cleaning or gentle hand washing with minimal detergent. Let your hood air dry and store it flat or on a hanger to maintain its original shape and soft texture.

Payment & delivery

  • When you place a pre-order, we will contact your financial institution to confirm that the payment method you have used is valid. We do this by pre-authorising your payment method.
  • We will charge the total price of your pre-order to the payment method that you provided once your order is ready to ship, which is usually around 7 days prior to the release date. 
  • We will send you an email before the release date to remind you that we will charge your payment method prior to shipping the item to you. 
  • Please ensure that you have funds available in advance of the release of the game and that your payment method will be valid up until the release date.
  • If you no longer wish to receive the pre-ordered item, you may cancel your reservation up until the item enters the shipping process, which usually around 8 days before the currently scheduled release date.
  • NOTE: Your pre-order reservation will be cancelled if your payment method fails for reasons such as insufficient funds, card expired, etc. If your payment method fails, a cancellation notification will be sent to you via email See No. 14 below for information on how to verify and/or modify your payment information.
  • Generally, pre-orders are delivered on the listed Release Date.
  • You may not receive the item on the listed Release Date if the order is placed less than 8 days before the listed Release Date. 
  • Delivery to certain postcodes may take longer.
  • An attempted delivery on or before the delivery date meets our estimated delivery timeline. Please note that delivery may be delayed if you are unable to accept an attempted delivery, or due to inclement weather, strike, incorrect address or payment method information, or other unforeseen circumstance outside of our control.